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Module 6: Organisational and Financial Pillar KPIs

Module Aim

The aim of this module is to educate learners in the application of organisational and financial KPIs to SMEs

Learning Outcomes

Through this module learners will be able to:

  1. understand the concept of KPI
  2. identify the steps to generate effective KPIs.
  3. analyse the marketing, sales, customer service and social media KPIs
  4. comprehend the management and project management KPIs
  5. interpret the finance and human resources KPIs
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